Returns/Exchanges Policy

If you decide to return your product please notify us within 7 days of when you receive the product*, we will issue a full refund of the product cost (less any transaction fees that are not reimbursed to PetShack by the payment providers*) and provide free return shipping.

Shipping charges are NON-REFUNDABLE. Items must be returned in their original packaging, including all filler and protective materials. We do not accept returns NOT in the original packaging.

To initiate a return, please use the form below and make sure to complete all the details. We will provide you with a shipping label for each item that you are returning. Then you simply box up your item(s) in the original packaging and send it (them) back to us. Your original form of payment will be refunded within 5-10 business days from when we receive the returned product(s).